We treat healthcare translation as a structured program, not a series of isolated projects.
Healthcare content must meet strict regulatory and data protection standards. Our workflows are designed to support:
This reduces compliance risk while ensuring clear communication for patients and members.
For MCOs, multilingual communication is regulated, time-bound, and highly visible to members and regulators alike.
Critical communications such as care management letters, UM determinations, appeals, grievances and regulatory notices require multilingual delivery at scale without compromising compliance.
We support healthcare organizations with a program-based approach to multilingual member communications:
The result: a predictable communication model that reduces delays and compliance risk.
A top U.S. managed care organization needed multilingual delivery of 2,000+ chronic care letters per week, across large print, braille, and audio, under strict onshore processing, SOC-2 security requirements, and a firm 3-day SLA.
We delivered 99% on-time delivery, 99.5%+ accuracy on regulated content, and maintained the 3-day SLA throughout peak volume.
Yes. We support CMS-regulated communications including AEP materials, enrollment documents, utilization management letters, and member notices. Our workflows are built around fixed deadlines, high volumes, and state-specific requirements—helping you deliver on time, in compliance, across all required languages and formats.
We follow HIPAA-aligned data governance with enterprise-grade security controls throughout. Where needed, our proprietary anonymization technology removes PHI/PII before content enters the translation workflow, reducing exposure while maintaining full traceability.
Yes. Our program-based model is designed for volume and variability, including peak periods like AEP. We configure workflows to your specific volumes, SLAs, languages, and formats—so you get predictable throughput without compromising quality or compliance.
Yes. Alongside translation and localization, we offer medical interpretation services—including over-the-phone, video remote, and on-site options—helping you communicate effectively with patients and members across every touchpoint.
Turnaround depends on volume, language, and complexity, but we routinely support tight deadlines for time-sensitive communications like appeals and regulatory notices. We’ll work with you to define SLAs that match your operational needs.
