STREAM IP FAQs

Your password must contain uppercase, lowercase, a number, and a special character.

Yes, each user must register using their company email address.

No, the email used must be a company email- for example, no personal Gmail or Hotmail addresses will be accepted.

If you already have an account, click on ‘Already have an account?’ link at the bottom to sign in to your account.

STREAM IP is accessible via mobile browser. A dedicated app is currently in development.

While most modern browsers are compatible, STREAM IP is optimised for Chrome, Edge, and Firefox; using one of these ensures the best user experience.

No, your email is tied to your account. If you need to update it, please contact support at TDIP@toppandigital.com.

Yes, STREAM IP uses industry-standard encryption and security protocols to protect your data.

Yes. Your new password must include:

• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one special character

For security, we recommend updating your password every 90 days.

No, STREAM IP will require a new password

We will get back to you on the same day or within one business day, depending on the nature of the query.

In your email, please begin by providing your registered email address, so that our support team can access your account and contact you regarding further steps. Please include a detailed description of the issue, including screenshots if needed.

No, your registered email is tied to your account. To update it, please contact support at TDIP@toppandigital.com.

Yes, you can update your preferred language anytime via the Preferences section or the language preference can be changed while creating a quote.

If you haven’t set a custom preset as your default, the system presets will apply by default. Once you create and set a custom preset as your default, it will override the system defaults. However, you can switch back to a system default at any time by going to Account Management – Filing Jurisdictions, and clicking Set as Default next to the system preset you want to use, and duing the quote process you can change the preset from a simple drop-down menu.

Go to Custom List, click Create New Preset, enter a title and description, choose a filing route, and select your desired countries.

Absolutely. You can Edit, View, or Duplicate any custom preset at any time.

Checking this box sets your custom preset as the default for future quotes in the selected filing route.

Yes. At the top of the Notification Preferences page, select the filing route you want to manage.

No. At least one recipient must receive confirmation emails to ensure order and filing updates are properly delivered.

No. Each filing route has its own set of questions tailored to its process and requirements.

Annuity fees keep your patent active over time. You’ll be asked if you want TOPPAN IP to manage these payments and whether to cover only the first annuities or all future ones.

Validation states are countries where you want your patent to be enforceable. Selecting them affects the quote and filing strategy.

You should answer as many questions as possible to ensure your quote is accurate. If unsure, select Unknown.

Click Save Questions to apply your responses. Your quote will update based on the information provided, but can be amended during the quote stage.

Check that you have included all 7 digits, no extra spaces, digits, or numbers. If any issues remain, please contact our SUPPORT team at TDIP@toppandigital.com.

In Specification Details, click the field you want to change, and overwrite it with the correct number.

Use the Quote presets feature: set up presets in your account settings, then choose one here.

No, the Application Number must be inputted to generate a PCT quote.  

Under Specification details, click the existing number, delete it, and type in the corrected count. The recalculated quote will use your updated figures.

Yes. Details on creating a custom preset are available here.

Only countries that accept PCT national phase entries are shown. If one is missing, contact support to verify its availability.

These refer to the 30-month and 31-month national-phase entry deadlines, counted from your earliest priority date.

Yes. Click the Edit button next to the title at the top of the quote.

Under Specification details, click the existing number, delete it, and type in the corrected count. The recalculated quote will use your updated figures.

Yes. Details on creating a custom preset are available here.

Yes, if you have entered information in Account Management → Questions, it will be pre-filled during the order process.

You will see an Order Confirmation page and receive an email notification. You can also track progress on your Order Status page.

Click on the patent number in the list to open the full quote in the standard quote view.

Yes. Once opened, you can edit the quote just like a new one: change the currency, update patent details, or modify the included jurisdictions.

Orders typically progress through the following stages:

• Order submitted.
• Processing
• Completed.
• Invoiced

Yes. Scroll to the Order Documents section, click Select Document, and fill in the required fields. You can upload items like POAs, specifications, amended claims, and more.

You can remove a document by clicking the ‘X’ next to the document. However, once uploaded, documents cannot be edited. If you need to replace a file, delete the original file, and upload the edited version.