Cutting Costs by 20% While Scaling to 5,500 Projects a Year: How We Kept Pace with a Titan CRO
Written by TOPPAN Digital Language
The Situation

Managing large volumes of data is a complex challenge that demands accuracy at every stage.

When you’re at the forefront of healthcare research operations, there are vast amounts of content to manage across the entire clinical trial spectrum.

From R&D to regulatory communications, your content reaches every stage of the clinical trial process, from research teams to patients at the sharp end of medical care.

Multiply that by the number of languages involved, and it’s clear: there’s no room for error or oversight.

That’s why one of the largest clinical research organizations came to us to help them provide translation services as part of their mix of end-to-end solutions for their clients.

The Challenge

We became an extension of the CRO’s team, focusing on three key areas: operations, strategy, and technology.

We ensured that our work seamlessly integrated with their operations.

Then, we provided a range of scalable solutions, including translation and proofreading, machine translation and post-editing, transcription, and localization.

And you can’t have a long-term partnership without a strategic plan.

So, we created a clear, multi-year implementation strategy that would allow us to scale up and transition incumbent volumes.

A customized technology strategy was deployed using STREAM, our proprietary technology, which was instrumental in the efficiency and precision of our work.

The Results

In one year alone, we delivered more than 18.5 million words across more than 5,500 projects as this titan CRO’s sole translation partner.

But that’s not all.

We reduced translation costs by 20% and introduced new services, including interpretation, transcription, voiceover and subtitling.

Get to Know The Author
Written by TOPPAN Digital Language
This article was co-written by our team of in-house experts, who bring deep industry knowledge and hands-on experience to every insight shared.