Your Stars flywheel runs on whether members understand you.
The 2029 reset has moved the rating onto measures your LEP members directly influence. We translate, anonymize and deliver regulated communications that move CAHPS, hold adherence and protect the bonus payments that fund your benefits.
What does a half-star drop actually cost a plan like yours?
Use this as a directional view of the Quality Bonus Payment exposed by LEP-sensitive measures. For a contract-level number, book the Readiness Review.
Move the sliders to match your current book. The output updates automatically.
Estimated from membership × benchmark PMPM × 12 × 5%.
The administrative era of Stars is over. The clinical and experience era is now scoring.
Language access is no longer just a compliance requirement. It is now tied to the measures that decide performance.
of contracts would decline under SY 2029 math applied to current performance.
of contracts hit 4+ Stars this year, the lowest rate in five.
net Trust Fund impact from the rule changes across 2027 to 2036.
Three places where LEP performance becomes rating performance.
Member experience touchpoints engineered for comprehension before they ever reach a survey.
Formulary, refill, pharmacy and intervention content in language and on time.
Outreach that helps members act, rather than creating confusion or friction.
Denial, grievance and regulatory letters that are understandable at first read.
Built around how your year actually works.
AEP, ongoing member letters and always-on experience content are connected into one managed operating model.
ANOC, EOC, SB, formularies, directories, welcome kits and AEP marketing, built for the peak print window.
UM determinations, A&G, denial letters, prior authorization, care management and regulatory notices.
Member portals, app strings, IVR, CAHPS instruments, gap-closure outreach and care materials.
The floor, not the headline, but it is our floor.
Stars is why plans buy language operations strategically. Compliance is why the operating model has to be governed from the start.
Meaningful access obligations handled inside the same workflow as your CMS-mandated communications.
Marketing and communication requirements mapped to your content calendar and plan risk.
PHI/PII anonymized at intake and reinserted at recomposition. Translators never see member data.
Accessible outputs are built into the same workflow instead of bolted on later.
Letters routed by jurisdiction, language, service line and risk level.
Traceability from receipt to delivery, with documentation available for regulator review.
Real volume. Real SLAs. Real outcomes.
Multilingual, large print, braille and audio variants, managed under SOC 2 controls. Peak weeks treated as normal weeks because capacity is engineered into the program.
on-time delivery
accuracy on regulated content
SLA held through peak windows
Different teams own different parts of this problem. We work with all of them.
A measurable lever on CAHPS, HOS and adherence, mapped against the 2029 math.
A governed letter program where peak weeks look like normal weeks.
HITRUST, HIPAA, Section 1557 and Section 508 in one operating model.
AEP marketing translated with the same terminology governance as regulatory content.
Move from the estimator to the contract-level number.
In 30 minutes we work the math against your contracts, county benchmarks, LEP mix, current operations and the 2029 measure shift. You leave with a written read of where you are most exposed.