The Smiley Company

How we helped Smiley® localise its website into 12 languages.

The Smiley Company is one of the world’s top licensing companies with over 230 licensees globally generating annual turnover at retail in excess of $200 million and selling more than 13 million products annually. The Smiley trademark is registered in more than 100 countries and in over 12 product categories and according to a recent Toluna survey has 97% recognition across the world as a symbol of positivity.

The challenge

Even though the Smiley logo is one the most recognisable symbol globally –to ensure that the business could continue to spread happiness around the world, they knew that they needed to speak to users in their local language. At Smiley, product creativity is absolutely key to everything they do – so selecting the right localisation provider was key to the success of delivering their brand message across the globe.

On top of that, the large volume of content that required translation meant that they required an automated solution to push content out for translation and receive the translated content back into their systems once the projects were completed.

The Technology

In order to fulfil their ambitions to reach a global audience while providing a scalable, flexible and robust platform to engage users around the world, Smiley opted to build their website on the Drupal content management platform.

We worked with Smiley’s in-house developers to integrate their Drupal-based website with our state-of-the-art translation management system, STREAM. In all, the installation and integration process took just a few days and Smiley was ready to start sending their content to us for translation.

The Team

To ensure that this could all be achieved on time and within budget, we worked closely with Smiley to develop a detailed translation brief based on analysis of existing collateral and conversations with key regional staff members.

Smiley and our team worked together to hand-pick the right teams of linguists, with the relevant knowledge and experience to work on each language combination. The best translators were then selected to become part of the dedicated team to work on the Smiley project from initiation to completion.

Translation Memory

Our advanced translation memory technology was used extensively on the project, ensuring the highest levels of consistency and efficiency and resulting in huge discounts on the translation work completed.

The result

Smiley was able to localise their website into over 12 languages in a matter of weeks. The content was transcreated with both the Smiley brand and the target audience in mind – allowing Smiley to increase their online presence in all of the markets they expanded into.

Matt Winton, Smiley’s Marketing Director, stated that “The team provided great insight, support, expertise and professionalism in our multiple language web implementation. Making the process cost effective and relatively pain free. Excellent customer service!”

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