Professional Language Services for Healthcare.
As a consumer-focused language solutions provider, we help healthcare organizations deliver personalized and accessible experiences within their multilingual and multicultural ecosystems.
![Language access drives better outcomes](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2023/01/24124946/Untitled-7-01-2-e1679330918336.png)
Language access drives better outcomes
Our dedicated Healthcare Solutions team delivers holistic and scalable solutions to address the language barriers that so often impede care.
Our HIPAA and ADA-compliant translation and interpretation services enable providers and managed care organizations to create personalized experiences that ensure no one is left behind.
We support the full patient lifecycle
Clinical care & case management
Improve patient engagement, foster trusted patient/clinician relationships, and ensure patients receive personalized access to care.
- Clinical forms & assessments
- Discharge instructions & treatment plans
- Patient education materials
- Interventive workbooks & mobile applications
- Patient portals
- Caregiver resources
- Interpreted care & follow up
![We support the full patient lifecycle](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2023/01/24125016/Untitled-7-05-4-e1679330932458.png)
![Clinically specialized interpretation](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2023/01/24125437/Untitled-7-03-2-e1679330955608.png)
Clinically specialized interpretation
Clinical & customer service interpretation
Our medically qualified on-site and virtual interpreting services support multilingual individuals and individuals with hearing challenges.
- Over the Phone (OPI)
- Video Remote (VRI)
- On Site (OSI)
- Sign Language
Managed care expertise
Regulated & administrative documentation
Our team of in-house experts understands regulatory requirements and member communication strategies, helping you manage member documentation effectively, in any language.
- Annual Enrollment Period (AEP)
- Annual Notice of Change (ANOC)
- Evidence of Coverage (EOC)
- Summary of Benefits (SB) & Benefit Charts / Benefits at a Glance (BAG)
- Formulary/Drug Guide (PDG)
- Value Added Service (VAS)
- Plan Rating Document (PRD)
- Welcome kits / Marketing brochures / Member communications
- Provider directories
- Foreign medical claims
![Managed care expertise](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2023/03/21161235/Untitled-4-05.png)
![Accessibility solutions for communication materials](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2023/03/17173033/Accessibility-Asset-2.png)
Accessibility solutions for communication materials
Look beyond languages. With our accessibility solutions, create a more equitable customer experience for your multimedia communications.
- 508 remediation
- Large print
- Braille
- Speech-to-text
- Voiceover & subtitling
- Multilingual copywriting / desktop publishing
Why our clients choose us: the 3Ts of TOPPAN.
![Talent](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2022/08/26114319/Talent-1.png)
Talent
- We strive to attract and develop the best talent in the industry for first-class service to our customers
- We are intentional in creating a respectful, diverse, and ambitious team
- We hand-pick native-speaking expert linguists and always pay them fairly
![Technology](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2022/08/10165954/stream-desktop.jpg)
Technology
- We build our tech with trusted expert advice for your industry content needs
- Our proprietary tech platform, Stream, is easy to use and easy to implement
- We continuously innovate with the most appropriate tech through a long-term approach
![Tailored to you](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2022/08/26114250/Tailored-for-you-1.png)
Tailored to you
- We partner with your team through consultative engagement
- We focus on addressing your specific pain points with bespoke solutions
- We deliver first-class service with operational excellence – quality, security, and on-time delivery