This is an excellent opportunity to work in a fast-growing global translations agency with offices in London, New York and Hong Kong.
We are looking for somebody who has the drive and experience to manage a portfolio of international clients. The candidate would have the option to work from our London office or remotely, but would need to be based in the UK.
Reporting to one of our Account Directors, the successful candidate will be a confident linguist, with a professional attitude to service. Excellent communication skills are necessary as well as strong client-facing skills. You also know how to cope with high-pressure situations and work independently. The right candidate will have a keen eye for detail and a high level of linguistic ability.
The role will involve taking responsibility for:
- Dedicated management and development of TOPPAN Digital Language’s client accounts – monitoring client activity and spot potential areas for growth
- Ensuring that clients’ requirements are met rapidly and discreetly at all times
- Maintaining excellent client service standards based on exceptional day-to-day communication and client meetings
- Leading a team of Project Managers who will be responsible for the project management of your accounts
- Monitoring and developing teams of linguists and translation processes to ensure your clients are always receiving the best service for their needs
- Managing and monitoring quality control processes and acting as a point of escalation in case of incidents
- Budgeting projects and achieving TOPPAN Digital Language margin targets
- Supporting your colleagues in the Account Management team and your line manager when needed
- Visiting our London headquarters on a quarterly basis to attend internal meetings and training – remote candidates only
Start date – Immediately
Location – UK (London or remote)
Salary – according to experience