Social media listening

Capture the conversations and trends and develop insights not only around your products & brands but also around your industry. Our trained Linguists and Projects Managers take part in all stages of Social Media Listening projects – from Search Term Translation to Reporting Writing.

We help you understand what people say, as it happens

Social media listening gives you access to what people are saying about your product, brand, industry, or competitors across social media platforms and forums as it happens, no matter what the language.

The Who, What, Where and the related trends. Social Media Listening helps you pinpoint areas of follow-on research, form campaigns, improve content strategy and stay ahead of the competition.

At TOPPAN Digital Language, we support our clients both in Multilingual Social Media Listening and in Social Media Analysis, taking part in all phases of their international projects.

Our involvement in Social Media Listening & Analysis:

  • Search Term Translation, including market specific desktop research, into local languages
  • Data Cleaning of posts/discussions/mentions in the platform
  • Research & Analysis both inside and outside of the platform, including back-translation of relevant posts
  • Report & Summary of collected and analysed data relevant to the client brief
  • Multi-market Brainstorming sessions to ensure individual market specific information and findings are considered in the final report
  • Pharmacovigilance & AE Reporting throughout the process

Bring our multilingual team to bear on your projects

Our team of native linguists and project managers leverage their home market understanding, language mastery, and analytical skills for our clients and create a partnership with them to extend the global capability of their team.

Speak to us about our recent experience and how we can support you with your Social Media Listening projects.

Our services

Translation & localisationMarket research translation & localisation

Accurate, secure translation and localisation of your content from and into any file type, across a wide spectrum of specialist sectors. Always carried out by professional specialist linguists using ISO-certified processes.

Transcreation & copywritingCreative translation for market research

With our transcreation and copywriting services, we can adapt your translations to ensure that your brand message is conveyed without the loss of style, tone or context regardless of the country, region, language or audience you're targeting

Proofreading & editingProofreading and QA

If you’re struggling with time and resources when proofreading and editing you’re content, we’re the perfect language partner. We provide thorough and meticulous proofreading and editing services to ensure your documents are always market-ready.

InterpretingSimultaneous and consecutive interpreting services

We provide both simultaneous and consecutive interpreting services either face-to-face or over the phone, whatever your event or requirements, and no matter where it is.

TranscriptionOne-step audio transcription

Monolingual or multilingual transcription of your audio and audiovisual market research content into English using our unique one-step approach that saves you both time and money.

Opens / verbatim translationMultilingual survey data translation

Unlock vital information from your survey data and get the right response from your audience with expert opens translation services to fit any situation from our experienced team of translators.

Why our clients choose us: the 3Ts of TOPPAN.



  • We strive to attract and develop the best talent in the industry for first-class service to our customers
  • We are intentional in creating a respectful, diverse, and ambitious team
  • We hand-pick native-speaking expert linguists and always pay them fairly


  • We build our tech with trusted expert advice for your industry content needs
  • Our proprietary tech platform, Stream, is easy to use and easy to implement
  • We continuously innovate with the most appropriate tech through a long-term approach
Tailored to you

Tailored to you

  • We partner with your team through consultative engagement
  • We focus on addressing your specific pain points with bespoke solutions
  • We deliver first-class service with operational excellence – quality, security, and on-time delivery
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