Capture the conversations and trends and develop insights not only around your products & brands but also around your industry. Our trained Linguists and Projects Managers take part in all stages of Social Media Listening projects – from Search Term Translation to Reporting Writing.
We help you understand what people say, as it happens
Social media listening gives you access to what people are saying about your product, brand, industry, or competitors across social media platforms and forums as it happens, no matter what the language.
The Who, What, Where and the related trends. Social Media Listening helps you pinpoint areas of follow-on research, form campaigns, improve content strategy and stay ahead of the competition.
At Toppan Digital Language, we support our clients both in Multilingual Social Media Listening and in Social Media Analysis, taking part in all phases of their international projects.
Our involvement in Social Media Listening & Analysis:
- Search Term Translation, including market specific desktop research, into local languages
- Data Cleaning of posts/discussions/mentions in the platform
- Research & Analysis both inside and outside of the platform, including back-translation of relevant posts
- Report & Summary of collected and analysed data relevant to the client brief
- Multi-market Brainstorming sessions to ensure individual market specific information and findings are considered in the final report
- Pharmacovigilance & AE Reporting throughout the process
Bring our multilingual team to bear on your projects
Our team of native linguists and project managers leverage their home market understanding, language mastery, and analytical skills for our clients and create a partnership with them to extend the global capability of their team.
Speak to us about our recent experience and how we can support you with your Social Media Listening projects.