Social Media Listening

Capture the conversations and trends and develop insights not only around your products & brands but also around your industry. Our trained Linguists and Projects Managers take part in all stages of Social Media Listening projects – from Search Term Translation to Reporting Writing.

We help you understand what people say, as it happens

Social media listening gives you access to what people are saying about your product, brand, industry, or competitors across social media platforms and forums as it happens, no matter what the language.

The Who, What, Where and the related trends. Social Media Listening helps you pinpoint areas of follow-on research, form campaigns, improve content strategy and stay ahead of the competition.

At Toppan Digital Language, we support our clients both in Multilingual Social Media Listening and in Social Media Analysis, taking part in all phases of their international projects.

Our involvement in Social Media Listening & Analysis:

  • Search Term Translation, including market specific desktop research, into local languages
  • Data Cleaning of posts/discussions/mentions in the platform
  • Research & Analysis both inside and outside of the platform, including back-translation of relevant posts
  • Report & Summary of collected and analysed data relevant to the client brief
  • Multi-market Brainstorming sessions to ensure individual market specific information and findings are considered in the final report
  • Pharmacovigilance & AE Reporting throughout the process

Bring our multilingual team to bear on your projects

Our team of native linguists and project managers leverage their home market understanding, language mastery, and analytical skills for our clients and create a partnership with them to extend the global capability of their team.

Speak to us about our recent experience and how we can support you with your Social Media Listening projects.

More than just translation...

Translation & LocalisationMarket research translation & localisation

Accurate, secure translation and localisation of your content from and into any file type, across a wide spectrum of specialist sectors. Always carried out by professional specialist linguists using ISO-certified processes.

Transcreation & CopywritingCreative translation for market research

With our transcreation and copywriting services, we can adapt your translations to ensure that your brand message is conveyed without the loss of style, tone or context regardless of the country, region, language or audience you're targeting

Proofreading & EditingProofreading and QA

If you’re struggling with time and resources when proofreading and editing you’re content, we’re the perfect language partner. We provide thorough and meticulous proofreading and editing services to ensure your documents are always market-ready.


TranscriptionOne-step audio transcription

Monolingual or multilingual transcription of your audio and audiovisual market research content into English using our unique one-step approach that saves you both time and money.

Content AnalysisAnalysis to identify themes & trends

Discover multilingual insights from your global market research data. We deliver an unrivalled service using experienced in-country linguists who specialise in at least one or two sectors plus additional quality checks as standard.


Why our clients choose us

QUALITY

By including quality management as a core aspect of our technology and workflow – we can provide the highest quality professional translations for your project, regardless of the target audience, language, territory or culture.

TECHNOLOGY

Efficient processes, consistent translations, and cost and process transparency — we can connect with a range of content management systems, ecommerce platforms and development frameworks.

SERVICE

We will provide you with a dedicated account manager who will work with your team of project managers to recruit the best linguists with specific expertise in your business sector to handle your translation projects.