Professional Language Services for Healthcare.
As a consumer-focused language solutions provider, we help healthcare organizations deliver personalized and accessible experiences within their multilingual and multicultural ecosystems.
Language access drives better outcomes
Our dedicated Healthcare Solutions team delivers holistic and scalable solutions to address the language barriers that so often impede care.
Our HIPAA and ADA-compliant translation and interpretation services enable providers and managed care organizations to create personalized experiences that ensure no one is left behind.
We support the full patient lifecycle
Clinical care & case management
Improve patient engagement, foster trusted patient/clinician relationships, and ensure patients receive personalized access to care.
- Clinical forms & assessments
- Discharge instructions & treatment plans
- Patient education materials
- Interventive workbooks & mobile applications
- Patient portals
- Caregiver resources
- Interpreted care & follow up
Clinically specialized interpretation
Clinical & customer service interpretation
Our medically qualified on-site and virtual interpreting services support multilingual individuals and individuals with hearing challenges.
- Over the Phone (OPI)
- Video Remote (VRI)
- On Site (OSI)
- Sign Language
Managed care expertise
Regulated & administrative documentation
Our team of in-house experts understands regulatory requirements and member communication strategies, helping you manage member documentation effectively, in any language.
- Annual Enrollment Period (AEP)
- Annual Notice of Change (ANOC)
- Evidence of Coverage (EOC)
- Summary of Benefits (SB) & Benefit Charts / Benefits at a Glance (BAG)
- Formulary/Drug Guide (PDG)
- Value Added Service (VAS)
- Plan Rating Document (PRD)
- Welcome kits / Marketing brochures / Member communications
- Provider directories
- Foreign medical claims
Accessibility solutions for communication materials
Look beyond languages. With our accessibility solutions, create a more equitable customer experience for your multimedia communications.
- 508 remediation
- Large print
- Braille
- Speech-to-text
- Voiceover & subtitling
- Multilingual copywriting / desktop publishing
Understand what we’ve built with our case studies.
We seek meaningful, long-term relationships with our clients in order to create truly transformative results.![[Case Study] We Saved a US Managed Care Provider $1 Million During the Annual Enrollment Period](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2024/03/12165625/Wave-5.png)
![[CASE STUDY] – How we reduced turnaround times by 20% for an American health insurance company](https://d1sjtleuqoc1be.cloudfront.net/wp-content/uploads/2023/09/13101906/Case-Study.png)
Why our clients choose us: the 3Ts of TOPPAN.
Talent
- We strive to attract and develop the best talent in the industry for first-class service to our customers
- We are intentional in creating a respectful, diverse, and ambitious team
- We hand-pick native-speaking expert linguists and always pay them fairly
Technology
- We build our tech with trusted expert advice for your industry content needs
- Our proprietary tech platform, Stream, is easy to use and easy to implement
- We continuously innovate with the most appropriate tech through a long-term approach
Tailored to you
- We partner with your team through consultative engagement
- We focus on addressing your specific pain points with bespoke solutions
- We deliver first-class service with operational excellence – quality, security, and on-time delivery