Customer service

Deliver first-class customer service in over 250 languages

Customers are the lifeblood of any business, so delivering exceptional customer service should always be your top priority. And if you’re trying to break into a new territory, the ability to react quickly and positively to customer queries and issues is critical to success.

Your customers will want to communicate with your brand in the medium of their choice and could use anything from email or live chat to social media channels like Facebook or Twitter to get their message across.

Keeping on top of customer queries and complaints in multiple territories using your own team of customer service agents is time-consuming and expensive. We can help you overcome your global customer communication challenges with customer service translation solutions specifically designed for crucial customer touch points along your support lifecycle.

We can integrate your help centre, live chat system or social media feeds with our translation management system, STREAM, to deliver real-time customer service support in over 250 languages. We can also offer real-time telephone interpreting services for conversations with customers, suppliers or partners.

From machine translation and human post-editing to professional human translation, we can offer the service that best suits the particular situation, channel, medium or target audience to ensure that you can deliver the best customer service possible regardless of the target language, culture or territory.

Our services

Website localisationLocalisation & CMS integration

We provide an API and out-of-the-box integration capabilities for all of the most popular eCommerce platforms – increasing efficiency and reducing the time and cost of your website localisation project.

TranscreationCreative translation service

We can adapt the translations of your product descriptions and editorial to ensure that your brand message is conveyed without the loss of style, tone or context regardless of the country, region or language you're targeting.

CopywritingCreative copywriting services

We help global eCommerce retailers find their distinctive voice and share their brand story with audiences around the world through exceptional, persuasive copywriting in over 90 different languages.


Product descriptionsLocalised product descriptions

We have developed a variety of online tools and eCommerce platform integrations that allow you to translate one product description or an entire product catalogue into over 250 languages at the click of a button.

Search marketingInternational SEO & PPC

From technical audits to keyword research and PPC ad copywriting – we offer a full range of search marketing services that will ensure that your site is visible on the most popular search engines in your target region.

Customer serviceLocalised customer communication

We can help you manage your customer communications across every one of your channels including your website, app, email, social media and even your customer service software such as Zendesk.


Why our clients choose us: the 3Ts of Toppan.

Talent

Talent

  • We strive to attract and develop the best talent in the industry for first-class service to our customers
  • We are intentional in creating a respectful, diverse, and ambitious team
  • We hand-pick native-speaking expert linguists and always pay them fairly
Technology

Technology

  • We build our tech with trusted expert advice for your industry content needs
  • Our proprietary tech platform, Stream, is easy to use and easy to implement
  • We continuously innovate with the most appropriate tech through a long-term approach
Tailored to you

Tailored to you

  • We partner with your team through consultative engagement
  • We focus on addressing your specific pain points with bespoke solutions
  • We deliver first-class service with operational excellence – quality, security, and on-time delivery

Meet our clients.

A collaborative spirit is key to our culture and success.