Quality

So what do we mean by quality?

When we talk about quality, we’re going beyond how accurate and appropriate a translation, interpretation, or other language-related service is.

We want to make sure that the message you’re trying to communicate comes across loud and clear, with the right tone and terminology, and is culturally sensitive to the target audience. Even the slightest mistake can have serious consequences. That’s why we’ve developed a rigorous quality assurance process.

Multidimensional Quality Measurement

Meet the gold standard for translation quality

MQM is the current best-in-class industry standard for assessing translation quality for both human and machine translation models. It identifies and categorizes any quality issues within a project and generates solutions for translation risk management. Plus, it’s completely customizable and adaptable to meet the specific needs of your project.

How we select our linguists

Choosing the best of the best

Our linguists are carefully hand-picked based on thorough criteria to ensure your translations are accurate, appropriate, and culturally sensitive to your target audience.

• In-country, native speakers of the target language
• Graduate degree in translation or relevant industry (such as pharma, medical devices, etc.)
• Minimum of 3 years’ translation experience
• Industry specialization with e.g. in-depth knowledge of therapeutic area, related documents, and country regulations
• Additional requirements as applicable: background checks, vendor location, etc.

Onboarding

Step 1. Project Setup – We ensure information about the client, target market, audience, and what the content aims to do is clear and available to linguists and project managers.

Step 2. Linguist Selection – A stringent selection and onboarding process for each translation assignment from our vetted, experienced linguists within the target market and audience.

Step 3. Client Brief Setup  – We ensure glossaries, term bases, style guides, briefing information, reference files, and images are studied and fully accessible throughout the entire translation process via our proprietary tech.

Review

Step 5. Peer Review – All our professional linguists are reviewed and checked by a qualified reviser and an added project management technical check to ensure completeness against both the client and job-specific brief.

Step 6. Quality Scoring – Every project is graded on a quality scorecard for accuracy, tone and register, fluency, presentation, and overall comments. This scorecard is then shared with the linguists and the project manager, and the data is stored in STREAM. These insights are fed back to project managers for continuous improvement.