Telephone Interpreting

Break down language barriers by gaining access to professionally qualified telephone interpreters in over 240 languages – 24 hours a day, 365 days a year.

TOPPAN Digital Language offers a quick and efficient telephone interpreting service for clients that need support communicating with their international customers, suppliers or partners.

Telephone interpreting offers an alternative to onsite, face-to-face interpreting and allows businesses to gain access to a wider pool of talent at a much lower cost.

We offer you access to a network of thousands of interpreters covering hundreds of languages. The interpreters we select for your project will have knowledge and expertise of your sector and be able to understand and relay information accurately using appropriate industry terminology.

How it works

Connecting to a telephone interpreter is simple. We will provide you with a telephone number to call when you need an interpreter. You will be required to enter a 6-digit code and specify your language pair and once you’ve done that, you’ll be connected within seconds to one of our pre-approved interpreters.

The telephony system supports a range of scenarios from outgoing or incoming calls to conference calls and can be initiated from any location on any device.

We provide full cost transparency with a portal for you to access with more than 50 comprehensive reports regarding your usage, language pairs, costs, invoices and payments.

Use cases

  • Customer services helpdesk integration
  • International sales presentations and meetings
  • Technical/Medical/Professional telephone consultations
  • International conference calls
  • Ad-hoc telephone interpretation requirements

Why choose us

We work with a range of industry sectors from eCommerce, travel, technology, finance and legal to government, utilities and healthcare to ensure that we can provide instant, effective communication support in real time.

We source the best talent in the industry (we only hire around 10% of applicants) and will work with you to select the most appropriate interpreters for your needs.

We are ISO 9001 certified – an internationally recognised quality standard for translation. Auditors rated TOPPAN Digital Language’s systems and processes as “World-class, not just in this industry, but in any”.

Need help with telephone interpreting? Get in touch with us today.

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